Hackers steal personal data from General Motors customers

Hackers have managed to gain access to some 5,000 accounts of General Motors customers. Personal data such as names and telephone numbers were stolen. The company advises customers to reset their passwords.

Cybernews reported this, which was the first medium to expose the data breach.

Employees see suspicious login activity

General Motors IT staff saw suspicious login activity on a number of online accounts between April 11 and 29. Once logged in, hackers tried to exchange customer reward points for gift cards. When employees saw a pattern, they temporarily disabled the rewards program system.

General Motors then wrote a letter (PDF) to all victims, explaining what happened. According to the automaker, there is no evidence that credentials come from the company’s own systems. Hackers may have obtained this data through a data breach at another company. Customers who use the same password for multiple online services risk that cybercriminals can break into other service providers.

The perpetrators stole this data

“This unauthorized activity allowed the unauthorized parties to access restricted

personal information from your GM online or mobile application accounts,” warns General Motors. It claims that these include first and last names, residential addresses, usernames and phone numbers for registered relatives, saved favourite location data, profile photos, search history about destinations and activities with rewards cards and fraudulently redeemed rewards points.

There is also data that the attackers have not been able to obtain. Then it hates birth dates, social security numbers (BSN numbers), driver’s license numbers, credit card details and bank account numbers. This information is not held in General Motors’ online accounts.

General Motors sends nearly 5,000 letters to affected customers

The car manufacturer advises all affected customers to change their passwords. If they use the same password for other online accounts, it’s a good idea to change them as well. Finally, the company advises all victims to be alert to identity theft and to keep a close eye on all their financial transactions. The data theft has been reported to the police.

The car manufacturer does not want to say how many customers are the victims of the data breach at General Motors. The California Attorney General says the manufacturer has sent a total of 4,920 letters about the incident.

These carmakers were previously the target of hackers

General Motors is not the only car maker to have been attacked by hackers. In June 2021, hackers managed to steal customer data from American and Canadian consumers who had bought a car from Volkswagen or Audi. This involved a total of data from 3.3 million customers who had purchased a car between 2014 and 2019.

Ford went wrong in August 2021. Due to a wrong setting at Ford Motor, hackers had free rein to consult all kinds of company and privacy-sensitive. Malicious persons had access to the databases containing customer data, private data of employees, the internal ticketing system and competitively sensitive information. It was also possible to take over accounts of customers and employees remotely.

And at the end of 2021, an unknown party managed to penetrate Volvo’s servers and steal confidential information from the Research & Development (R&D) department. In the attack, only research and development data from the Swedish car manufacturer was stolen. No personal data of customers or employees has been stolen.

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