ING warns against false messages from ING Emergency Line

Fraudsters try to cheat ING customers via WhatsApp. They send a message asking if they can contact the ING Emergency Line to secure their savings. Anyone who calls the 06 number, however, gets on the phone with a cybercriminal who tries to steal the hard-earned savings of victims.

ING warns about this via its app and website.

Scammers try to steal money through WhatsApp fraud

“Do you receive a WhatsApp message containing a 06 number from the ING Emergency Line? Then that is fraud.” ING makes no mistake about it and immediately falls for the door. Recently, the bank has regularly received reports from customers that they have been approached via WhatsApp with the request to contact the ING Emergency Line.

According to the bank, this concerns WhatsApp fraud. Criminals pose as a known person of the victim they have in mind. The goal is to steal as much money from this person as possible. To do this, they first try to gain the victim’s trust and then ask them to transfer money.

ING customers’ savings are ‘at risk’

That is exactly what the scammers are trying to achieve in this case. They send messages to unsuspecting victims via WhatsApp. In it, the scammers ask if they want to contact the ING Emergency Line via the mobile number with which they send the messages.

People who call the number supposedly get an ING employee on the line. He tells them that their savings are ‘at risk’. In order to secure the money, it must be transferred to a ‘vault account’. In reality, the money is transferred to the scammers’ bank account.

This way of scamming is also known as help desk fraud.

Block sender and delete message

ING reports that this is clearly a case of fraud. The ING Emergency Line is not a fabrication. However, the helpline does not have a mobile number, but a landline number. This can be reached via 020 – 22 888 00. If you receive a message from the Emergency Line via WhatsApp or SMS, you do not have to answer it.

ING advises anyone who has received a message to take a screenshot of it and send it to the bank by e-mail. The bank also advises blocking the sender immediately and deleting the message. Then you can be sure that you will no longer receive fake messages via this mobile number.

“Do you see anything suspicious on your account or have you entered your personal bank details somewhere? In that case, always contact the ING Emergency Line,” the ING wrote. The bank reminds customers that it will take action itself if they see ‘high-profile transactions’ in their bank account. ING never asks customers whether they want to transfer money to another account themselves.

Coronavirus and lockdown abused to make victims

ING is not the only party where the name of the organization was misused to make victims. At the end of November, this happened with GGD GHOR. In a fake message, seniors were called upon to make an appointment for the booster shot. They also had to transfer money for the vaccination. the umbrella organization of all 25 GGD departments in our country emphasized that getting the booster shot is voluntary and free.

A week later, a fake email went around. This supposedly came from the RIVM. It stated that several people in the recipient’s environment had tested positive for corona and that he, therefore, had to make an appointment for a rapid test. If this person didn’t, a ‘quarantine threat team’ would be sent to him. The recipient also had to provide his bank details in order to confirm the appointment.

Finally, an e-mail recently circulated from the ‘health and welfare department’ of the national government. In it, the scammers wrote that entrepreneurs, companies, seniors, self-employed people, families, cultural institutions and sports organizations were entitled to a financial support package. To do this, they had to go to a special website to leave their bank and payment details.

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