Internet Outage That Crashed Dozens Of Websites Caused By Software Update
On July 22, there had been a massive shutdown of several major websites and services, including Steam, PlayStation Network, Google, Amazon, Fortnite, Aliexpress, Microsoft.
The reason for the massive loss of user access to resources was the failure of the DNS service of cloud provider Akamai. As reported by representatives of the company Akamai, an error in the DNS-service system was caused by a software update configuration.
Akamai Summarizes Service Disruption (RESOLVED)
At 15:46 UTC today, a software configuration update triggered a bug in the DNS system, the system that directs browsers to websites. This caused a disruption impacting availability of some customer websites. (1/3)
— Akamai Technologies (@Akamai) July 22, 2021
The shutdown lasted about an hour, but soon the specialists rolled back the software configuration update, and “all systems returned to working condition.” Akamai also confirmed that the blackout was not due to a cyber attack.
As a reminder, a similar website crash occurred on June 8 with CDN provider Fastly. Problems arose in the work of more than a dozen social networks and sites of major international media. Users were unable to access resources such as Twitter, CNN, New York Times, Guardian, Amazon, and Reddit. In particular, failures were observed at the Amazon service and the global online payment system PayPal.
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